Payments ops

Dispute desks drown
in screenshots.
Floats stay untouched.

Language-heavy assist for M-Pesa exception queues, summarise, classify, draft, with a hard line: no autonomous money movement, ever.

Hard boundary: Corvux leaves M-Pesa reversals, wallet debits, and settlement files alone. This offer is dispute assist, with payment rails left to you.

Nairobi fintech ops teams live in a swamp of “I sent to wrong till” screenshots, duplicate STK pushes, and merchant chargeback threads. Public ChatGPT is one paste away from leaking phone numbers and transaction IDs. M-Pesa payments ops assist keeps summarisation and drafting on private Kenya inference, while humans keep the keys to money.

$ corvux payments assist --case MPX-88421

INTAKE screenshot + customer WhatsApp thread

EXTRACT amount · till · timestamp · ref hint

CLASSIFY wrong-till | duplicate | merchant-dispute

DRAFT SOP-aligned reply + internal note

ACTION NONE, await human reversal auth

✓ no Daraja write · logged · KE-hosted

What gets faster

Minutes per case, minutes per case, free of magic settlement.

Thread summary

Collapse 40-message WhatsApp fights into facts an agent can verify in one screen.

SOP routing

Tag case type against your playbook, wrong till vs paybill mismatch vs fraud hint.

Draft comms

Customer-facing Swahili/English replies for human edit, pair with language pack.

QA sampling

Flag agents skipping verification steps, for team leads, for team leads, with auto-punish off.

0
Auto reversals
Human
Every payout
Log
Full audit
KE
Inference

Sibling to AI automation for broader ops queues. If you need customer self-service on WhatsApp, see WhatsApp desk, still with human handoff on money questions.

FAQ

Compliance and ops heads.

Does this move money or call Daraja reversal APIs?

No. Assist only, humans execute reversals, ledger posts, and Safaricom escalations.

Can it read M-Pesa SMS and chat screenshots?

Yes, when you provide them through approved channels. OCR + summarisation stays on Kenya-hosted models.

CBK and PSP oversight?

Designed for audit trails and human approval on every customer-impacting action. Your compliance sign-off required before pilot.

Works with which cores?

Assist layer sits above your ticketing and ops tools, above your tools, short of a core banking replacement.

Pilot on one dispute queue

Bring weekly case volume and your SOP. We scope assist, and document what we will never automate.

Talk payments ops